Longstay & Backpacker


If something’s gone wrong and you need to make a claim, don’t worry – we’ve tried to make it as simple as possible.

We have appointed AIG Travel Guard to look after claims.

You can find full details of the claims procedure on page 12 of the Insurance Policy.

Please also pay particular attention to ‘if you need to make a claim’ under each section of cover.

For all Sections other than Gadget cover

You can obtain a claim form by the following:

In writing to:
Longstay & Backpacker Claims Team
AIG Travel Guard
2-8 Altyre Road, Croydon CR9 2LG

Telephone: 01273 741 002 (open Monday to Friday 9am-5pm)

Email: aigtravelclaims@aig.com 

Gadget Cover

Notifying us of any claims
In the unfortunate event that you need to make a claim, you should contact Davies Group, the claims administrator for Gadget Cover. Please contact them as soon as reasonably possible (but ideally within 48 hours) from the discovery of the incident (or in the event of an incident occurring outside of the United Kingdom, on returning to the United Kingdom).

Alternatively, you can start your claim by emailing or calling the claims team:


Call 0330 102 8698. If you are phoning from abroad: + 44 (0) 330 102 8698. The line is open from 8:30am to 6:30pm Monday to Friday. Closed Bank Holidays.