FAQs

FREQUENTLY ASKED QUESTIONS

We’ve put together some commonly asked questions to give you more information about Longstay & Backpacker and the cover we offer. If you have a question that is not answered below please use the contact us page.

General

What cover is provided under the policy?
What cover is provided under the Gadget section of cover?
What activities do you cover?
What is the maximum trip duration?
Who is eligible for Longstay & Backpacker Travel Insurance?
Is there an age limit?
Can I get travel insurance if I have an existing medical condition?
Am I able to return home, and then resume my trip?
Who are the Insurers?
Are there any countries that are not covered?
How do I know what I'm covered for?
Do I need a European Health Insurance Card (EHIC)?
Can you resend my policy to me?
What is provided under the Consular Assist cover?

Policy Options

Can I delete my excess?
Are all activities covered free of charge?

Medical Assistance

Do you have a 24-hour Medical Emergency Assistance Service?
In the event of a medical emergency whilst abroad, do I have to pay my medical bills myself?

Making A Claim

How do I make a claim?

Buying Online

How can I pay for my policy?
How will I receive my travel insurance policy documents?
Do I need to take my policy documents with me?
Can I get my money back if I want to cancel my policy?