Making a Claim

MAKING A CLAIM

If something’s gone wrong and you need to make a claim, don’t worry – we’ve tried to make it as simple as possible.

You can find full details of the Claims Procedure on page 14 of the Insurance Policy.

Please also pay particular attention to ‘What to do if you wish to make a claim’ under each section of cover.

For all Sections other than Gadget cover

We have appointed Travel Claims Facilities to look after claims.

You can obtain a claim form by the following:

Online at: www.policyholderclaims.co.uk

In writing to:
Travel Claims Facilities
1 Tower View
Kings Hill
West Malling
ME19 4UY

Telephone: 0203 829 6761 – open 8.30am to 6pm Monday to Friday.

Fax: 08706 205 001

Gadget Cover

Notifying us of any claims
In the unfortunate event that you need to make a claim, you should contact Direct Group, the claims administrator for Gadget Cover. Please contact them as soon as reasonably possible (but ideally within 48 hours) from discovery of the incident (or in the event of an incident occurring outside of the United Kingdom, on returning to the United Kingdom).

Alternatively, you can start your claim by emailing or calling the claims team:

Email
gadgetclaims@directgroup.co.uk.

Telephone
Call 0330 102 8698. If you are phoning from abroad: + 44 (0) 330 102 8698. The line is open from 8:30am to 6:30pm Monday to Friday; and from 8:30am to 1pm Saturdays.